CS FeaturesEasy KB Updation

Easy KB Management

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A well-designed and well-structured knowledge base can be the answer to a lot of your customer support woes. Asista comes to the rescue by helping you setup and integrate a KB to your support portal, where you can easily insert manuals, technical documentations, guides and FAQs. Additionally, support solutions from your help desk may also be integrated and arranged methodically. Resolved requests thereby form part of your knowledge base, empowering customers with solutions as they are found. Simple arrangement of your KB also makes it easier for your customers to search for information if they are unsure of where to find it.