Improve your customer engagement through multichannel customer support.
TICKETING & AUTOMATION > SAFEGUARD SOCIAL REPUTATION
Social Connect – Facebook & Twitter
With a large section of online users going social, Asista has decided to go social too! Asista’s social approach helps you maintain your online reputation by monitoring feedback, queries and concerns about your business on popular social media platforms such as Facebook and Twitter. Business-related posts or tweets are automatically converted to requests within Asista. In turn, any updates to these requests are automatically reflected as comments on Facebook or Twitter. The end result? Your users enjoy an all-encompassing service experience. Additionally, your business maintains it good repute in today’s highly-competitive business environment by getting an edge ahead of others.
Despite the advent of alternate forms of communication, e-mails still are a preferred form of business communication. Asista not just engages with your customers, but also listens to e-mail boxes and makes it easier for your customers to get talking with you. To illustrate, simply provide your primary e-mail address(es) such as email@example.com or firstname.lastname@example.org to the your prospective customers for further communication. Any e-mails sent to these mailboxes are automatically converted into requests within Asista. These requests, in turn, can be prioritized, assigned and tracked until closure. From your customers’ side, though, all that is needed to reach out to you is an e-mail.