Ticketing & Automation

Ticketing & Automation

A single software that has everything you need to seamlessly handle all types of business assistance.

Cross Functional Collaboration

Customers are happy when they get a single window to interact for all their needs. However, it requires real-time and swift collaboration between various stakeholders within the organization. With Asista you can double your customers’ satisfaction by making your team collaborate easier and faster. Asista allows for designated teams to work together directly on customer requests, thereby saving time that would have otherwise been lost.

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Safeguard Social Reputation

Asista’s social channel-focused support capabilities help you acquire a panoramic view of your customers’ interactions across various platforms, such as social media channels and websites. This enables you to lend an ear to each one of them, ensuring you safeguard your social reputation.

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Process Automation

Asista is intelligent. It can handle the recurring tasks of your unique business processes on its own without any need for human interaction, leaving you ample time to focus on other customer-satisfaction activities. Asista’s Process Automation feature lets you define automated actions on incoming tickets and during different stages of the ticket based on specific criteria.

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Self-Service

Put your knowledge to good use with self-service features such as Knowledge Base and FAQs. With these, you can empower your customers to quickly resolve issues on their own, as well as improve your customer service efficiency with faster resolution of their requests.

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Trust

We’re here for you every step of the way, right from inception to the time you scale up to new heights. With guaranteed 99.99% uptime and Fort Knox like security, you get the complete freedom to expand without worrying about the system’s performance.

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