Pricing Detailed


Detailed Pricing Comparison

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Features List
SMART


/ Agent / month
Billed Annually
INTELLIGENT


/ Agent / month
Billed Annually
GENIUS


/ Agent / month
Billed Annually
Helpdesk Operation
Portal Customisation
Multiple Support Team
Customizable Skill Level and Team Mapping
Single or Multiple (Cross) Team Supervisor
Unique Helpdesk Role
Manager Role
Public and Private Notes in tickets
Mobile Only Agent
Activity Log
Support Channels
Web and Widget
Email
Facebook
Twitter
Mobile App - Andriod and iOS
Multi-Functional Bot
Add On Add On Add On
Ticket Management
Custom Ticket Fields
Custom Ticket Form
Custom States
Mutiple and Controlled State Views
Custom Ticket Category
Automation
Incoming Ticket Automation
Event Triggered Automation
Time Triggered Automation
Skills-based Ticket routing
Multiple Business Process Workflow (Department Automation)
Self Service
Public KB
Private KB
Coming Soon: Answer Bot - AI Based
Add On Add On Add On
Coming Soon: Multi-Functional Bot - AI Based
Add On Add On Add On
Asset
Asset Based Ticketing
Add On Add On
Asset Import / Export
Add On Add On
Asset - Category / Type based Ticketing
Add On Add On
Asset - Custom Fields
Add On Add On
Product Support
Product Based Ticketing
Add On Add On
Product Category Based Ticketing
Add On Add On
Product specific worflow
Add On Add On
Product Custom Fields
Add On Add On
SLA
Service Level Management (SLA)
Multiple SLA Policies
Rule Based SLA Automations - New Ticket and Event Triggered
Multiple Business Hours
SLA Reminders
Location Aware SLA
Notification
Configurable Notification
Customisable Notification Templates
Rule Based Notification
App Integration
SDK for Android
Coming Soon Coming Soon Coming Soon
SDK for iOS
Coming Soon Coming Soon Coming Soon
Connect to 3rd Party Application using WebHook
Connect 3rd Party Application with Asista using App Integration
Request Trial Request Trial Request Trial

Frequently Asked Questions
NOTE: Pricing listed applies only to online payments and is subject to change for offline payments. Pricing excludes taxes.