Improve your customer engagement through multichannel customer support.
CUSTOMER SUPPORT > SAFEGUARD SOCIAL REPUTATION
Social Connect – Facebook & Twitter
In today’s highly competitive business environment, Asista’s social-focused approach helps you maintain your social reputation by monitoring feedback, queries and concerns on various social media platforms such as Facebook, Twitter and so on. Posts or tweets related to your business will be automatically converted to requests on the system, and any updates on the requests will automatically reflect as comments on Facebook or Twitter, giving your customers a seamless experience.
Email still remains relevant and an effective medium for communication. Asista listens to email boxes and helps your customers to communicate with you. For eg., you can provide email@example.com or firstname.lastname@example.org to the your prospective customers for further communication, and any emails to these boxes are converted into requests on Asista, and tracked till its closure. These emails can be prioritized based on specific criteria and assigned to the right support team.