A strong team and active collaboration within it is key to successful customer engagement and issue resolutions
CUSTOMER SUPPORT > CROSS-FUNCTIONAL COLLABORATION
Asista’s extra intelligent User Identification and Special Priority Status feature ensures privileged support to users’ issues, enabling you to focus on each user individually. Our user-centric Information Management and Collaboration enables effective support to users and brings rich customer experience, helping keep your customer loyal to you.
Asset-centric support by Asista provides easy internal and client based asset management. With Asista, you can carry out asset based intelligent tasks such as:
Customizing Asset Fields
Assigning Assets to Specific Users
Asset Based Request Generation
Automation Based on Asset Type
Information Tracking Using Linked Ticket History
Asista allows you to re-brand the interface based on your preferred colour schemes and design. Additional features such as a personalized welcome message, anonymous request creation with secured captcha, customizable portal name and search box title, and personalized time-zone for each users give you the advantage of enhanced personalization.