How To Choose The Best Customer Service Operations Software
Customer Engagement

How To Choose The Best Customer Service Operations Software

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“Small and medium-sized companies definitely need an on-demand service solution, a ‘Geek Team’ standing at the ready.” – Financial Times While this statement by Financial Times is an undeniable fact today, gone are the days when companies had to build-up competent in-house IT teams to handle customer engagement activities. With the new style and era […]

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Customer Engagement

What Are The Latest Trends In Customer Service Operations Software

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“Customers are more demanding than ever. They have more power than they used to. They are smarter and have higher expectations than ever before.” – Forbes It is true that the customers today are actively seeking to include their digital interactions into daily activities. With customers demanding more than ever, trends in customer service operations […]

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Customer engagement
Customer Engagement

A Quick Introduction to Customer Engagement

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“Customers are transitioning to communicating and buying through digital channels.” – Gartner, 2013 Survey This statement by Gartner highlights a hard reality of today’s customer behavior. Customer loyalty is no more dependent simply on “customer satisfaction”, as it was believed a decade ago. With the popularity of the Internet and social media channels, customers are […]

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