Automate work Processes with the power of AI
Automate simple to complex business processes with AI, and enhance user experiences with conversational chatbots that interface with your enterprise data
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Enhance Customer Experience with Automated Conversations
AI Agents are integrated into our secure asista platform, enabling them to work seamlessly across your organization, addressing challenges and delivering solutions in every department.
Conversational Marketing
Enable potential customers to interact with you while connecting with their friends through their preferred communication channels.
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Interact with your audience using voice and chatbots to promote, capture leads, and enhance customer retention and loyalty.
Optimize advertising return on investment (ROI) and conversion rates with conversational ads and a robust campaign management system.
Conversational Commerce
Increase your sales by targeting the right customers at the right moment, on the channels where they prefer to engage.
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Utilize digital catalogs, personalized suggestions, and one-click payments to convert more visitors on social media and websites.
Re-engage with potential customers who have abandoned their shopping carts and successfully finalize the sale.
Conversational Support
Give your customers the power to resolve their questions instantly, 24/7, in the language they prefer.
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Resolve approximately 80% of inquiries through automation and efficiently direct urgent queries to live agents.
Efficiently manage ticket loads with a scalable self-service customer support system, ensuring smooth operations during both peak and regular business periods
Workflow Management
Build, manage no code automated workflows
With ASISTA’s Workflow Management Portal, you can design and automate complex workflows easily using its user-friendly interface and powerful drag-and-drop flow generator—no coding or technical expertise required.
- Intuitive Interface: Easily create, edit, and manage workflows with a visual interface.
- Drag-and-Drop Functionality: Quickly design workflows by dragging and dropping tasks, triggers, and actions.
- Customizable Templates: Accelerate workflow creation with templates for common tasks like approvals and ticket routing.
- Workflow Automation: Automate repetitive tasks by setting rules that trigger actions, boosting efficiency.
- Real-time Monitoring: Track workflows in real-time, identify issues, and resolve bottlenecks quickly.
Conversational Chatbots
Natural Language Processing (NLP)
The chatbot uses advanced NLP technology to understand and respond to user queries in a conversational manner, making interactions more intuitive and engaging.
Knowledge Base Integration
Integrate the chatbot with your knowledge base to provide quick access to relevant information and answers.
Multi-channel Support
Deploy the chatbot across multiple channels, including websites, messaging apps, and social media platforms, to reach customers wherever they are.
Contextual Understanding
The chatbot can maintain context throughout a conversation, allowing it to provide more relevant and personalized responses.
Live Agent Handoff
Seamlessly transfer conversations to live agents when the chatbot is unable to provide a satisfactory resolution, ensuring a smooth customer experience.
Analytics and Insights
Gain valuable insights into customer behavior, preferences, and frequently asked questions through analytics and reporting features.
Customization Options
Customize the chatbot’s responses, personality, and branding to align with your business requirements and brand image.
Chatbot Analytics
With ASISTA’s Chatbot Analytics, you can gain valuable insights into your chatbot’s performance, identify areas for improvement, and enhance user satisfaction and engagement.
Interaction Analysis
Gain a deeper understanding of how users interact with your chatbot, including the number of conversations, message length, and user engagement levels.
Intent Recognition
Analyze the accuracy of your chatbot’s intent recognition capabilities, identifying areas for improvement to enhance conversation flow and user satisfaction.
User Satisfaction
Measure user satisfaction levels with your chatbot through feedback mechanisms and sentiment analysis, helping you refine its responses and improve user experiences.
Conversion Rates
Track the conversion rates of your chatbot, such as lead generation or sales, to assess its impact on your business goals and ROI.
Performance Metrics
Monitor key performance metrics, such as response times and resolution rates, to ensure your chatbot is meeting performance targets.
Channel Performance
Evaluate the performance of your chatbot across different channels, such as website chat, messaging apps, and voice assistants, to optimize its reach and effectiveness.
Customizable Dashboards
Create customized dashboards to visualize chatbot analytics data in a way that is meaningful and actionable, enabling you to make informed decisions.
Request Automation
Automate ticketing, routing, and resolution processes to streamline your service desk operations. Our platform integrates with your existing systems to provide seamless support for IT and business services, ensuring that issues are resolved quickly and efficiently.
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- Automate Multi-Channel Service Requests
- Reduce mean time to resolution (MTTR)
- Increase first call resolution (FCR) rate
- Improve user satisfaction and productivity
Self Service Automation
Empower users to find answers and resolve issues on their own with our self-service automation tools. Our platform provides easy access to knowledge bases, FAQs, and troubleshooting guides, enabling users to resolve common issues without the need for human intervention.
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- Deflect Tickets
- Reduce Support Costs
- Multi-channel Self Help Automation
Enterprise Automation
Extend automation across your organization with our enterprise automation capabilities. Our platform integrates with a wide range of systems and applications, enabling you to automate business processes, data workflows, and more, to improve efficiency and drive innovation.
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- Automate employee resource digitisation
- On-Boarding Process Automation
- Off-Boarding Process Automation
- Digital Management Automation
What our customers say
Automation Solutions
ITSM Automation
- Empower your IT service management with ASISTA’s ITSM Automation, integrating seamlessly with chatbots on MS Teams to streamline your IT workflows.
- Our solution leverages advanced AI to deliver precise, real-time support, improving user satisfaction and freeing up your IT teams to focus on critical tasks.
Dealers Interaction Automation
- Optimize your dealer interactions with ASISTA’s Dealers Interaction Automation via chatbots on WhatsApp.
- Facilitate seamless communication and streamline processes such as order placements, status updates, and support requests.
- This automation solution ensures quick and accurate responses, enhancing dealer satisfaction and operational efficiency while minimizing manual intervention.
Banking Interaction Automation
- Revolutionize customer service in banking with ASISTA’s Banking Interaction Automation using chatbots on WhatsApp.
- Automate customer interactions for account inquiries, transaction updates, and support services.
- Our solution leverages secure, AI-driven chatbots to provide instant, accurate responses, improving customer engagement and reducing the workload on banking staff.
Service Providers Interaction Automation
- Improve your service provider interactions with ASISTA’s Service Providers Interaction Automation.
- Automate routine communications, service requests, and support inquiries to ensure efficient, accurate responses.
- Our AI-driven chatbots facilitate seamless interactions, enhancing service provider relationships and operational efficiency.
Logistics Interaction Automation
- Optimize your logistics operations with ASISTA’s Logistics Interaction Automation.
- Automate communication with logistics partners, including shipment tracking, delivery updates, and support queries.
- Our AI-powered chatbots ensure real-time, accurate responses, improving logistics efficiency and reducing operational bottlenecks.
Payment Collection Automation
- Streamline your UPI payment collection process with ASISTA’s Payment Collection Automation.
- Automate reminders, confirmations, and support queries related to payment collection.
- Our AI-driven chatbots provide timely, accurate communication, enhancing customer satisfaction and ensuring smooth payment operations.
FAQs
ITSM Automation
01. How can ASISTA’s ITSM Automation improve the efficiency of IT support teams?
ASISTA’s ITSM Automation streamlines IT workflows by integrating AI-driven chatbots with platforms like MS Teams. This automation handles routine queries and tasks, allowing IT support teams to focus on more critical issues, thereby improving response times and overall efficiency.
02. What are the benefits of integrating AI chatbots with ITSM?
Integrating AI chatbots with ITSM enhances user satisfaction by providing real-time, precise support. Chatbots can automate repetitive tasks, reduce the workload on IT teams, and ensure consistent service delivery, leading to faster issue resolution and higher productivity.
03. Can ASISTA’s AI chatbots be customized for specific IT service workflows?
Yes, ASISTA’s AI chatbots are fully customizable to align with specific IT service workflows. You can configure the chatbots to handle various IT processes, from incident management to service request automation, ensuring they meet the unique needs of your organization.
04. How does ASISTA’s ITSM Automation integrate with existing IT systems?
ASISTA’s ITSM Automation seamlessly integrates with your existing IT systems, including MS Teams and other popular platforms. This integration ensures that your IT workflows are unified, enabling a smooth transition to automated processes without disrupting your current operations.
05. What impact does ASISTA’s ITSM Automation have on user satisfaction?
ASISTA’s ITSM Automation significantly enhances user satisfaction by providing immediate support through AI chatbots. Users benefit from quicker resolutions to their IT issues, a more responsive service experience, and consistent communication, all of which contribute to higher overall satisfaction and reduced downtime.
Dealers Interaction Automation
01. How does ASISTA’s Dealers Interaction Automation improve communication with dealers?
ASISTA’s Dealers Interaction Automation enhances communication by leveraging AI-driven chatbots on WhatsApp, enabling seamless and instant interactions. Dealers can easily place orders, receive status updates, and request support, all in real-time, reducing delays and improving overall satisfaction.
02. Can ASISTA’s Dealers Interaction Automation be customized for specific dealer processes?
Yes, ASISTA’s Dealers Interaction Automation is fully customizable, allowing businesses to tailor workflows and communication protocols to match specific dealer processes. This flexibility ensures that the automation aligns perfectly with the unique needs of your dealer network, enhancing efficiency and effectiveness.
03. What are the benefits of using WhatsApp chatbots for dealer interactions?
Using WhatsApp chatbots for dealer interactions offers several benefits, including immediate and direct communication, reduced response times, and 24/7 availability. This ensures that dealers receive quick and accurate responses to their inquiries, which enhances their experience and trust in your business.
04. How does ASISTA ensure the security of dealer interactions on WhatsApp?
ASISTA ensures the security of dealer interactions on WhatsApp by implementing robust encryption protocols and secure data handling practices. This guarantees that all communications are protected from unauthorized access, ensuring that sensitive information remains confidential and secure.
05. How can ASISTA’s Dealers Interaction Automation impact dealer satisfaction and operational efficiency?
ASISTA’s Dealers Interaction Automation significantly boosts dealer satisfaction by providing faster, more reliable communication and support. It also streamlines operations by automating routine tasks like order processing and status updates, reducing the need for manual intervention and allowing your team to focus on more strategic activities.
Banking Interaction Automation Solution
01. How does ASISTA’s Banking Interaction Automation enhance customer service in banking?
ASISTA’s Banking Interaction Automation enhances customer service by utilizing AI-driven chatbots on WhatsApp to provide instant responses to account inquiries, transaction updates, and support requests. This automation reduces wait times, improves customer engagement, and ensures consistent service delivery.
02. Can ASISTA’s chatbots handle sensitive banking transactions securely?
Yes, ASISTA’s chatbots are designed with advanced security features, including encryption and secure authentication protocols, ensuring that all banking transactions and interactions are handled securely. This guarantees the protection of sensitive customer information during automated interactions.
03. What types of banking interactions can be automated with ASISTA’s platform?
ASISTA’s platform can automate a wide range of banking interactions, including account balance inquiries, transaction history requests, fund transfers, and customer support services. This automation helps streamline processes, reduce manual workloads, and improve overall customer satisfaction.
04. How does ASISTA’s Banking Interaction Automation improve operational efficiency for banks?
ASISTA’s Banking Interaction Automation improves operational efficiency by automating routine customer interactions, freeing up banking staff to focus on more complex tasks. This reduces the workload on staff, minimizes human errors, and ensures faster resolution of customer inquiries.
05. Is ASISTA’s Banking Interaction Automation customizable for different banking services?
Yes, ASISTA’s Banking Interaction Automation is fully customizable, allowing banks to tailor the chatbot’s responses and workflows to meet specific service requirements. Whether it’s customizing the interaction flow for different types of accounts or setting up automated alerts for transactions, ASISTA can adapt to the unique needs of your banking services.
Supplier Interaction Solution
01. How does ASISTA’s Supplier Interaction Automation improve supply chain efficiency?
ASISTA’s Supplier Interaction Automation streamlines supply chain management by automating key interactions such as order placements, inventory updates, and support queries. This ensures timely and accurate communication with suppliers, reducing delays and improving overall supply chain efficiency.
02. Can ASISTA’s platform be integrated with existing supply chain management systems?
Yes, ASISTA’s Supplier Interaction Automation can be seamlessly integrated with your existing supply chain management systems. This integration enables a unified approach to managing supplier interactions, ensuring consistent and efficient communication across all platforms.
03. What benefits do AI-driven chatbots bring to supplier interaction automation?
AI-driven chatbots enhance supplier interaction automation by providing real-time, accurate responses to queries, automating routine communication tasks, and ensuring 24/7 availability. This not only improves supplier satisfaction but also allows your team to focus on more strategic activities.
04. How customizable is ASISTA’s Supplier Interaction Automation for different industries?
ASISTA’s Supplier Interaction Automation is highly customizable, allowing businesses in various industries to tailor the platform to their specific needs. Whether you require specialized workflows, custom reporting, or specific communication protocols, ASISTA can adapt to meet the unique demands of your industry.
05. What impact does ASISTA’s Supplier Interaction Automation have on supplier relationships?
ASISTA’s Supplier Interaction Automation positively impacts supplier relationships by ensuring consistent, timely, and accurate communication. By automating routine interactions and reducing manual errors, the platform helps build trust and reliability, leading to stronger and more productive supplier partnerships.
Retailer Interaction Automation
01. How does ASISTA’s Retailer Interaction Automation improve order processing for retailers?
ASISTA’s Retailer Interaction Automation streamlines order processing by automating the entire workflow, from order placement to confirmation and tracking. This reduces manual errors, speeds up processing times, and ensures that retailers receive timely and accurate updates, enhancing overall satisfaction.
02. Can ASISTA’s Retailer Interaction Automation integrate with existing retail management systems?
Yes, ASISTA’s platform can be easily integrated with your existing retail management systems, allowing for seamless communication and data flow between platforms. This integration ensures that your retail operations are unified and more efficient, reducing the complexity of managing multiple systems.
03. What role do AI-powered chatbots play in retailer interaction automation?
AI-powered chatbots play a crucial role in retailer interaction automation by providing instant, reliable communication with retailers. They handle routine inquiries, process orders, manage inventory updates, and offer support services, freeing up your team to focus on more strategic tasks.
04. How does ASISTA’s platform enhance retailer satisfaction?
ASISTA’s platform enhances retailer satisfaction by ensuring that all interactions are handled promptly and accurately. By automating key processes such as order management and inventory updates, retailers experience fewer delays and issues, leading to a smoother, more reliable partnership.
05. Is ASISTA’s Retailer Interaction Automation customizable for different retail sectors?
Yes, ASISTA’s Retailer Interaction Automation is fully customizable to meet the specific needs of different retail sectors. Whether you’re managing a small boutique or a large retail chain, the platform can be tailored to fit your unique operational requirements, ensuring optimal performance and efficiency.
Service Providers Interaction Automation
01. How does ASISTA’s Service Providers Interaction Automation enhance communication with service providers?
ASISTA’s Service Providers Interaction Automation enhances communication by automating routine tasks such as service requests, support inquiries, and status updates. This ensures timely and accurate responses, reducing delays and improving the overall efficiency of interactions with service providers.
02. Can ASISTA’s platform be integrated with existing service management systems?
Yes, ASISTA’s platform can seamlessly integrate with your existing service management systems. This allows for a unified approach to managing service provider interactions, ensuring that all communications and processes are streamlined and efficient.
03. What are the benefits of using AI-driven chatbots for service provider interactions?
AI-driven chatbots improve service provider interactions by providing instant, accurate responses to inquiries, automating repetitive tasks, and ensuring 24/7 availability. This reduces the manual workload on your team, enhances service provider relationships, and ensures consistent communication.
04. How customizable is ASISTA’s Service Providers Interaction Automation for different industries?
ASISTA’s Service Providers Interaction Automation is highly customizable, allowing businesses across various industries to tailor the platform to their specific needs. Whether you require specialized workflows, custom communication protocols, or industry-specific features, ASISTA can adapt to meet your unique operational requirements.
05. What impact does ASISTA’s Service Providers Interaction Automation have on operational efficiency?
ASISTA’s Service Providers Interaction Automation significantly improves operational efficiency by automating routine interactions and ensuring that service requests are handled promptly and accurately. This reduces the time and resources spent on manual communication, allowing your team to focus on more strategic initiatives while maintaining strong relationships with service providers.
Logistic Interaction Automation
01. How does ASISTA’s Logistics Interaction Automation improve shipment tracking and delivery updates?
ASISTA’s Logistics Interaction Automation streamlines shipment tracking and delivery updates by automating real-time communication with logistics partners. AI-powered chatbots provide instant, accurate information on shipment status, reducing delays and ensuring timely deliveries.
02. Can ASISTA’s Logistics Interaction Automation integrate with existing logistics management systems?
Yes, ASISTA’s platform is designed to integrate seamlessly with existing logistics management systems. This integration ensures a unified approach to managing logistics operations, improving efficiency, and reducing the complexity of handling multiple platforms.
03. What benefits do AI-powered chatbots bring to logistics operations?
AI-powered chatbots enhance logistics operations by automating routine interactions such as tracking shipments, answering support queries, and providing delivery updates. This reduces the workload on logistics teams, minimizes errors, and ensures consistent and reliable communication with logistics partners.
04. How customizable is ASISTA’s Logistics Interaction Automation for different logistics workflows?
ASISTA’s Logistics Interaction Automation is highly customizable, allowing businesses to tailor the platform to specific logistics workflows. Whether it’s customizing communication protocols or automating unique processes, ASISTA can adapt to meet the distinct needs of your logistics operations.
05. What impact does ASISTA’s Logistics Interaction Automation have on reducing operational bottlenecks?
ASISTA’s Logistics Interaction Automation significantly reduces operational bottlenecks by ensuring that all logistics-related communications are handled efficiently and accurately. By automating interactions and providing real-time updates, the platform helps to streamline processes, minimize delays, and improve overall logistics efficiency.
Payment Collection Automation
01. How does ASISTA’s Payment Collection Automation improve the UPI payment collection process?
ASISTA’s Payment Collection Automation streamlines the UPI payment collection process by automating reminders, confirmations, and support queries. This ensures timely and accurate communication with customers, reducing delays and enhancing the overall payment experience.
02. Can ASISTA’s Payment Collection Automation integrate with existing payment gateways?
Yes, ASISTA’s platform is designed to integrate seamlessly with existing payment gateways. This integration allows businesses to automate their payment collection process while ensuring that all transactions are securely processed and tracked.
03. What role do AI-driven chatbots play in automating payment collection?
AI-powered chatbots enhance logistics operations by automating routine interactions such as tracking shipments, answering support queries, and providing delivery updates. This reduces the workload on logistics teams, minimizes errors, and ensures consistent and reliable communication with logistics partners.
04. How customizable is ASISTA’s Payment Collection Automation for different business needs?
ASISTA’s Payment Collection Automation is highly customizable, allowing businesses to tailor the platform to their specific payment collection needs. Whether it’s customizing communication protocols or setting up specific payment workflows, ASISTA can adapt to meet unique operational requirements.
05. What impact does ASISTA’s Payment Collection Automation have on customer satisfaction?
ASISTA’s Payment Collection Automation positively impacts customer satisfaction by ensuring timely and accurate communication throughout the payment process. Automated reminders and confirmations help reduce missed payments, while real-time support enhances the overall customer experience, leading to smoother and more reliable payment operations.
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