New Feature: Portal Banner Customization
Dear Customer, Team Asista is back with the exciting news of a new feature that we are sure you’ll absolutely love! With this release, you can now customize your portal’s banner to its entirety, including the banner image, gradients and colors. The new, banner customization feature makes your portal even more brand-focused and reiterates your […]
Feature Update: Enhancements To Agent Portal
Dear Customer, Greetings from Team Asista! We’re excited to announce that we’ve made some enhancements to the agent portal that are sure to make your team’s life easier! Are you eager to get a peek at what we’ve done? Well, here we go! 1. Your agents can now Comment and Set State of a ticket […]
Feature Release: Supervisor Rule
Dear Customer, It’s been a while since you heard from Team Asista and we have some exciting updates to share with you. We’ve been actively working on rolling out new features that will make working with your Asista tenant much simpler, and one such feature is the Supervisor Rule for ticket events. This new feature […]
Feature Release: Anonymous Ticket Creation
Dear Customer, Greetings from Team Asista! We are delighted to announce an exciting new feature that gives your support team an added, powerful boost. Get ready to allow your agents to now Create Anonymous Tickets. This new feature extends the scope of your support and services beyond just registered users, and lets them offer support […]
Feature Release: Customer Satisfaction Surveys
Dear Customer, Hello from Team Asista! We’re thrilled to let you know that we’ve released yet another feature that we are sure will bring a smile to your customers’ faces. Prepare to captivate your customers and enhance service levels with enhanced Customer Satisfaction Surveys, controllable within each ticket. Prior to the launch of this new […]
Feature Release: Happy Codes For Service Requests
Dear Customer, Greetings from Team Asista! We are “HAPPY” to release a new feature that will give your Asista application a super-boost. Get ready to explore Happy Codes! Prior to the adoption of Happy Codes, other than an agent closing a ticket, there was no way to confirm whether the ticket had been actually completed […]
Pre-Release: Design Improvements in Comment Box & Chat Window in Agent Portal
Dear Customer, Greetings from Team Asista! We would like to keep you updated on the soon to be released design improvements in your Asista Agent Portal. What can you expect? To simplify the way your agents communicate with your customers on their tickets, we have improved the design of the comment box and the chat […]
Feature Release: 2 New Features in Asista User Portal
Dear Customer, Greetings from Team Asista! We have new features released to your Asista User Portal which we would like to inform you at this point. The new features that you can explore are: CC Feature in Submit Request & Request Detail Pages Comment Policy for Ticket Statuses CC Feature in Submit Request & Request […]
Release: Fresh, Fully Revamped Agent Interface (UI) of Asista.
Dear Customer, Greetings from Team Asista! As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, fresh and fully revamped Agent Interface (UI). Our New Agent UI makes life simpler for agents, supervisors with easier navigation and improved User Experience (UX) and filters. If you’ve been […]
Pre-Release: Stay Tuned…..Fresh, Fully Revamped Agent Interface (UI) of Asista.
Dear Customer, Greetings from Team Asista! As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, fresh and fully revamped Agent Interface (UI). Our New Agent UI makes life simpler for agents, supervisors with easier navigation and improved User Experience (UX) and filters. If you’ve been […]