The 7 Steps Needed For Putting Customer Engagement Into Action
Do you have your customer engagement plan in place? If you haven’t, our guide on creating an effective customer engagement plan will help you. If you’ve got your plan in place, though, it is time to take it off the drawing board and put it into action. Successful customer engagement takes a bit of more […]
Why Customer Engagement Software Is The Most Trending Thing Now
“The next 10 years will generate an order of magnitude more change than we have seen in the last 10 years.” – Brian Hopkins, Ted Schadler and James McCormick. Authors of Forrester’s Report, “The Insights-Driven Business” A few decades ago, the world of customer engagement was very different. A brand would just broadcast a message […]
An Effective Customer Engagement Plan – Where Do I Begin?
96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back. – 1Financial Training Services A mistake that many businesses make is to assume that all is well if their customer support hotline is not ringing off the hook. Not hearing from disgruntled customers does not mean they are […]
What Are The Latest Trends In Customer Service Operations Software
“Customers are more demanding than ever. They have more power than they used to. They are smarter and have higher expectations than ever before.” – Forbes It is true that the customers today are actively seeking to include their digital interactions into daily activities. With customers demanding more than ever, trends in customer service operations […]
5 Ways Customer Engagement Can Benefit Your Business
Are you wondering what all the hype about “customer engagement” is? You are not alone! We have already defined what customer engagement is in our previous blog post and also touched slightly on how it is beneficial. In this article, we are going to dive deeper and explain how customer engagement can actually benefit your […]
A Quick Introduction to Customer Engagement
“Customers are transitioning to communicating and buying through digital channels.” – Gartner, 2013 Survey This statement by Gartner highlights a hard reality of today’s customer behavior. Customer loyalty is no more dependent simply on “customer satisfaction”, as it was believed a decade ago. With the popularity of the Internet and social media channels, customers are […]
Feature Release: Service Catalog Management Module
Dear Customer, Team Asista is thrilled to announce that we have released the Service Catalog Management (SCM) module via the Asista portal. This new SCM module makes it simple to organize and categorize items into Catalogs and Categories. Let us quickly take you through how it looks and functions. You would have noticed a new […]
Pre-Release: Terminology Updates & New Service Catalog Management Feature
Dear Customer, Greetings from Team Asista! We are excited to inform you about some changes to existing Asista terminology as well as a new feature soon to be released on the Asista portal. What Is It All About? The introduction of new module and features requires that certain terminologies used within the Asista portal are […]
Feature Update: SLA Tags On The Asista’s Android And iOS Apps
Dear Customer, Team Asista is happy to let you know that we’ve simplified the way SLA statuses are displayed on the Android and iOS mobile apps. Here’s what we’ve included with the new updates. More user-friendly Response and Resolution time formats. Help texts for SLAs, Response and Resolution time updates. Do you love what you […]
Feature Release: Three New Features Added To The Asista Portal
Dear Customer, Greetings from Team Asista! It’s been a while since our last update and we’re really excited to let you know of three new features that we’ve added to the Asista portal. Scheduled Reports A new report scheduling feature has been added to the Reports section of the Asista portal. You can schedule reports […]