Unified Approach to Customer Service, Field Service & Employee Helpdesk Management
As a business owner, you are aware that providing excellent customer support is crucial to your company’s success. The demands of managing customer support, field service, and employee helpdesk management, however, increase as your company expands. Fortunately, service automation can assist you in managing all of these areas in an unified manner, giving you insight […]
Overcoming Today’s Field Service Challenges with Automation
“Change is the law of life. And those who look only to the past or present are certain to miss the future.” – John F. Kennedy Over the years, there have been major changes in the field service industry. Field service teams used to only be responsible for performing routine maintenance and repairs, but today […]