Why Customer Engagement Software Is The Most Trending Thing Now
“The next 10 years will generate an order of magnitude more change than we have seen in the last 10 years.” – Brian Hopkins, Ted Schadler and James McCormick. Authors of Forrester’s Report, “The Insights-Driven Business” A few decades ago, the world of customer engagement was very different. A brand would just broadcast a message […]
An Effective Customer Engagement Plan – Where Do I Begin?
96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back. – 1Financial Training Services A mistake that many businesses make is to assume that all is well if their customer support hotline is not ringing off the hook. Not hearing from disgruntled customers does not mean they are […]