Pre-Release: Design Improvements in Comment Box & Chat Window in Agent Portal
Dear Customer, Greetings from Team Asista! We would like to keep you updated on the soon to be released design improvements in your Asista Agent Portal. What can you expect? To simplify the way your agents communicate with your customers on their tickets, we have improved the design of the comment box and the chat […]
Feature Release: 2 New Features in Asista User Portal
Dear Customer, Greetings from Team Asista! We have new features released to your Asista User Portal which we would like to inform you at this point. The new features that you can explore are: CC Feature in Submit Request & Request Detail Pages Comment Policy for Ticket Statuses CC Feature in Submit Request & Request […]