Features of asista that simplify your customer support process
Customers are happy when they get a single window to interact for all their needs. However, it requires real-time and swift collaboration between various stakeholders within the organization. With Asista you can double your customers’ satisfaction by making your team collaborate easier and faster. Asista allows for designated teams to work together directly on customer requests, thereby saving time that would have otherwise been lost.
Asista’s social channel-focused support capabilities help you acquire a panoramic view of your customers’ interactions across various platforms, such as social media channels and websites. This enables you to lend an ear to each one of them, ensuring you safeguard your social reputation.
Asista is intelligent. It can handle the recurring tasks of your unique business processes on its own without any need for human interaction, leaving you ample time to focus on other customer-satisfaction activities. Asista’s Process Automation feature lets you define automated actions on incoming tickets and during different stages of the ticket based on specific criteria.
Put your knowledge to good use with self-service features such as Knowledge Base and FAQs. With these, you can empower your customers to quickly resolve issues on their own, as well as improve your customer service efficiency with faster resolution of their requests.
Acquire greater control over your team’s activities and provide your customers quick, personalized service with our Location Intelligent system. Using the latest LBS technologies – GPS and Beacons – Asista can help you pinpoint the exact location of your assets and even track your agents’ whereabouts.
Using the power of IoT, your business assets or machines can now directly report their health or seek attention by talking to Asista automatically. This helps you to be proactive in providing support and the needed care to keep your machines in top-notch condition.
We’re here for you every step of the way, right from inception to the time you scale up to new heights. With guaranteed 99.99% uptime and Fort Knox like security, you get the complete freedom to expand without worrying about the system’s performance.