Engage and retain your existing customers with real-time communication using our futuristic Communication Platform as a Service that includes push notification platforms service, ios push notification services, smart notifications services in bangalore and multi channel notification services in bangalore

Helpdesk

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

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Features

01 Ticketing

Your customers are happy when you engage with them effectively with Asista's powerful ticketing features.
One Window
Handle multi-channel queries from a single window.
Ticket Management
User-friendly, agent-friendly options for ticket management.
Custom Categories
Create custom ticket categories to segregate, assign and streamline ticket handling.
Custom Ticket Numbers
Set custom ticket numbers based on the type of ticket or channel through which it is received.
Ticket Dashboard
Filter through tickets easily using a detailed, color-coded state dashboard.
Ticket Details
View all activity on tickets with a detailed activity log.
Knowledge Base
Make troubleshooting a breeze and support your teams with a detailed knowledge base
Asista APIs
Quickly integrate Asista into your application with our APIs.
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02 Multi-Channel

Expand your support horizons with Asista's multi-channel support that brings issues or queries raised over different channels into one, versatile window.
Web & Email Channels
Capture queries raised via your web application or emails into the ticketing system.
Social Channels
Keep a watch for issues raised on social media channels such as Facebook and Twitter and automatically import them as tickets.
Web Widgets
Use smart web widgets within your website to capture ticket information.
Deeplink URLs
Tap into the power of deeplink URLs with mobile-specific widgets that let your customers log issues while on the go
Mobile Application
Provide support on the go and address queries with Asista's Android and iOS mobile apps.
Chatbots
Service customers intelligently with chat bots that are easy to train.
Mobile SDKs
Pull Asista's core features into your application with our powerful Android and iOS SDKs.
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03 Self Service & Knowledge Base

Empower your customers to resolve issues on their own and to expand their knowledge with carefully-prepared guides, FAQs and a comprehensive knowledge base.
KB Permissions
Control what content your teams, customers or the general public see.
Self Service
Allow customers resolve issues themselves and simplify your agents' work.
Customization
Customize your self-service portal and keep it brand-friendly.
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04 Automation

Tap into the power of automation with Asista's Process Automation feature that lets you define specific actions on tickets and automates how they are handled according to pre-defined criteria.
SLA Automations
Deliver your promises consistently with SLA automations.
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05 Multi Workflows

Customize your business' functional processes with Asista's multi workflow feature. Making use of unique properties that define processes, Asista helps you stay flexible as you model your internal workflows with its powerful capabilities.
Category Workflows
Use the simplicity and power of category-tied workflows.
Multiple Workflows
Push capabilities to their limits with multiple workflow support.
State Permissions
Control who sees what with permissions for workflow states.
Friendly Labels
Define friendly state labels to sync Asista with your brand and keep it user-friendly.
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06 Assets

Fulfill your enterprise requirements with Asista's asset-supported ticketing system.
Asset Visibility
Control the visibility of your assets.
Custom Asset Fields
Use custom asset fields for lifecycle management.
Bulk Asset Upload
Integrate assets into Asista with bulk upload.
Asset State
Set assets into active or non-active states.
Map Users to Assets
Allocate assets to individual users.
CTI Model
Avoid clutter with category, type and item (CTI) supported asset modeling.
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07 Team Collaboration

Improve all-round efficiency, quicker issue resolution and customer satisfaction when your team collaborates to meet your service goals. Asista's collaborative features make it simple for teams to come together to handle specific tasks and offer effective customer service.
Team View
Use team buckets to pool issues, queries and requests.
Child Tickets
Create child tickets to segregate activity within a single task.
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08 SLAs

Maintain your brand's reputation when you deliver your SLAs (Service Level Agreements). Asista helps you deliver your SLAs confidently with the Service Assurance feature that streamlines how you handle requests and deal with escalations.
Service Levels
Set Service Levels such as ticket response time and resolution times.
Automate Actions
Automate actions that should be carried out at different stages.
Email Notifications
Use e-mail notifications as reminders or escalate requests easily.
Multiple SLAs
Define multiple SLAs to cater to specific users and requests.
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09 Reports

Stay abreast of your customers' concerns and your agents' activities with Asista's seamless reporting feature.
Various Report Types
Enjoy flexibility with a choice of different types of reports.
Agent-Based Reports
Use agent-based and team-based reports for internal evaluation.
Ticket-Based Reports
Individual ticket-based and state-based reports.
Asset-Based Reports
Identify and proactively resolve pain points with asset-Based reports.
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10 API Integration

Fit Asista right into your IT eco-system with our deceptively simple, but powerful APIs. Our full-featured APIs integrate snugly with your enterprise or cloud application, bringing in the power of Asista's core features.
Web Hooks
Asista's web hook triggers actions based on events for better collaboration.
Connectivity to Asista
Enrich your business application with information from Asista.
API Guides
Simplify integration with extensive documentation and guides.
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What is Asista?

Simply put Asista is an intelligent customer-support ticketing software designed to be cross-functional, collaborative & socially-intelligent.

01

Simplify your business processes and bridge the gap between your teams, customers and assets.

02

We are your customer-support solution providers with real time customer-support solutions.

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